Hi - I have a question for the folks reading this site who may work at a wireless carrier's phone store: do you guys get any training on the higer-end phones you receive? That is, is there a training program employees take regarding the capabilities and use of new devices you sell? The reason I ask...

Mobilitysite has a great article written by Gil Bouhnick - Gil used a Blackberry for a number of weeks, and found that he first loved the simpler interface, but ended up looking for the meat.