I installed a program called REGCURE and since I did a system scan and fix can no longer use active sync. I have uninstalled REGCURE and also Activesync and reinstalled active sync. I have tried restore points back to the last time I synced my device. i am out of ideas.

I do have a couple of Xs on on network adaptors in my device manager. One is 1394 Net Adapter the other is Realtek RTL8139/810x Family Fast Ethernet NIC.

I have no idea whether this is the problem or not. It just will not connect.

Any help will be very appreciated.

After uninstalling Activesync, try deleting the device as follows:

Thanks for the advice Laura. The problem i am having is the computer doesn't even know I have my smartphone cradled. I can plug and unplug it from the USB port and it doesn't change anything. It doen't show up in the device manager at all.

I have unistalled active sync and reinstalled it and still nothing. I have tried all 4 USB connections on the computer and this doesn't help. All the USB conections work with everything I plug in except the smartphone. I have tried a different cable also.

This is really strange.

One other thing. I have gone through all the troubleshooting steps at the active sync site.

You might need to resort to a hard/clean reset.

Backup your device first and try the connection with a clean device. Then restore and try to connect again.

Wow, Doug. How frustrating! I did a quick Web search for Regcure and found quite a few people having issues as a result of having installed and run it. This may be a case where the app is at fault, and there's nothing wrong with your device or ActiveSync at all.

Here's one forum thread I found on the problems: http://forums.cnet.com/5208-6035_102-0.html?forumID=45&threadID=230703&messageID=2545846

Hope this helps you at least learn more about what might be going on! 

Yes Bill I was thinking the same thing. Sad thing is I removed regcure from my laptop and then reistalled the active sync and still nothing. I am in contact with the people at regcure. Dang I should know better then to have installed that in the first place.

That's so bad to sell a product like this with so many bad results. I hope you get something from the support people, but often if the product is bad then the support is even worse.

You might want to try to delete all instances of the product with the regisrty editor but I would hate to suggest something that could make matters worse. You would think that a system restore could have helped.

Ok so I got money refunded. Program is removed from my laptop. My 6700 will sync but my 6800 won't. Seems all the sttings in the 6800 are correct. I did a hard reset on the 6800 this am and reloaded active sync. I am totally at a loss. Now I am wondering if a coincidence of my device having a warranty issue at the same time I had program issues could have happened.

 Any thoughts on this? I am thinking about sending my device in to get it checked.

Are you saying that your PC will still not even recognise the 6800?

Yes. It doesn't know it is there. No conection at all.

One thing to check for , though if you have done a clean reset this should already be OK - is to go to Activesync on the device, click on Menu, Connections and make sure that the box to 'Synchronise all PC's using this connection' is checked and that USB is also selected.

You might also want to see if you can connect via Bluetooth.

Thanks, Those settings are correct and I don't have bluetooth on laptop.

and I apologise, but one more check - when you say a Hard Reset, do you mean a totally clean reset - on my TILT, it is a setting called 'Clear Storage' which takes the device back to all default settings and wipes out data.

Yes I used clear storage.. It wipped it back to factory settings..

So then I would try it with another PC if you can and if that one doesn't recognise it, I would suspect the device.

Also make sure that you are not using a USB hub.