my activesync does not show my items on my deleted folder that is linked to my corporate email. it only shows items in my inbox and sent folder. how do i display items on my deleted folder?

also, my folders are currently show items within the last week. how do i retrieve items beyond 1 week?

thanks! i have a q9c with verizon.

I believe your Deleted Items folder should be syncing. If you open your Outlook Inbox on your phone, you should be able to click Menu > Folders to access the Deleted Items folder, Sent Items, etc... Are you not seeing Deleted Items? Another possibility: In the Folder view, you can click Menu again, and select Manage Folders - this will give you the option to sync or not sync the various folders.

As for the number of messages stored on your phone: If you click Menu > Tools > Options from your Outlook Inbox view, you'll be able to access Account Settings. Click through these until you see the screen where you can choose what to sync. Highlight E-mail, and click Menu > Settings. Here you'll see the option to choose the window for downloading messages, setting the message size, etc. Just choose your preferred settings, and you should be all set.

Welcome kevin221 - looks like Bill has answered your question - let us know if you need any more clarification - Thanks !

I found the folder management option, and I don't have access to select sync or don't sync with the deleted folder. So something must be wrong with my software.

Also, I can't find the email settings options that you mentioned. Must be another issue with my phone. Do you think it's because I have verizon and half of WM 6.0 are disabled?

Thanks for your help!

Key, Kevin -

I've been looking at a couple of WM phones to test your issues, and you are right about the management options - you can't choose whether or not to sync the Deleted Items, because it is automatically set to sync with Exchange. However, from what I can tell, the sync is only one way - if you delete an item on your phone, it shows up in your Exchange Deleted Items folder, and is viewable there from your desktop Outlook client. But if you delete an item on the desktop, it does NOT go into the Deleted Items folder on your phone - it doesn't look like items show up there at all. This could be related to an Exchange Server settings, but I'm not really sure.

With the e-mail settings, if you want to sync more than one week's worth of messages, open your Outlook Inbox, and click Menu. Then click Tools > Options > Account Settings, and you'll be on the "Edit Server Settings" screen. Click Next twice, until you see the Options screen that allows you to choose the data you want to sync. Highlight E-mail, and then click Menu > Settings. You'll see a field that says "Download the past:", and you can choose "All", "2 weeks", "1 month" etc...

Hope that helps!

Thank you for your help. I found this option, but I do not have the option to select how far back I want to retrieve my outlook email. It's really strange. I still wonder if it has to do with Verizon. Thanks anyways!